Privacy Policy

Last Updated: June 23, 2026

Welcome to Apnamart24 ("we," "our," or "us"). We value your trust and are committed to protecting your personal information and your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application (collectively, the "Service").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, delivery address, email address, and telephone number, which you voluntarily give to us when you register with the Service or place an order.
• Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services. Note: Most financial transactions are securely processed through our third-party payment processors.
• Geo-Location Information: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide accurate delivery services.
• Device and Log Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your personal account.
• Process your orders, payments, refunds, and deliveries seamlessly.
• Deliver your groceries and household essentials within the promised timeframe.
• Send you order confirmations, tracking updates, and administrative messages.
• Email or text you regarding your account, orders, or promotional offers, discounts, and new arrivals (which you can opt out of at any time).
• Improve our website, product selections, marketing, and overall customer service.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information we have collected about you in certain situations:

• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, order fulfillment, data analysis, email delivery, hosting services, and customer service.
• Delivery Partners: We share your name, phone number, and delivery address with our delivery riders/captains to ensure your orders reach your doorstep accurately.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Privacy Rights

• Account Information: You may at any time review or change the information in your account or terminate your account by logging into your account settings or contacting us directly.
• Opt-Out of Marketing: You can unsubscribe from our promotional emails or marketing messages at any time by clicking the "unsubscribe" link in the emails or contacting our customer support.

6. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service.

7. Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Service.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

• Email: support@apnamart24.com
• Customer Care: 7074529365